LEARN FROM FAILURE. If you are an entrepreneur and your first venture wasn't a success, welcome to the club.

Engage your emotions at work. Your instincts and emotions are there to help you.

I am always working on the go.

I am a great believer that you need passion and energy to create a truly successful business.

A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.

People who work for me are working for what I believe in. The leaders who run our companies do so on the basis of those who came first and who said, "A company is its people." I hope my companies are run on the basis of praising their workers and looking for the best in them, not criticizing them. In the same way that you water a plant and it sprouts leaves, people flourish when you praise them.

Values cannot be speedily forgotten if it is inconvenient or commercially expedient. Values have to have meaning and longevity; otherwise they are valueless. You cannot embrace innovation up to a point or only sometimes. Branding demands commitment; commitment to continual re-invention; striking cords with people to stir their emotions; and commitment to imagination. It is easy to be cynical about such things, much harder to be successful.