Your employees are your company’s real competitive advantage. They’re the ones making the magic happen-so long as their needs are being met.
I am a believer in trying to treat people properly and trying to respond and making sure that I find the time to be courteous.
Every business will face tough times.
I'm a great believer that saying yes is a lot more fun than saying no.
I drink about 30 cups of tea a day. I'm a complete tea addict.
The Virgin brand is not a product like Coca-Cola or Famous Grouse whisky. it's an attitude and a way of life to many. That attitude is about giving customers a better time and better value in a fun way that embraces life and seeks to give the customers something new.