Sometimes I do wake up in the mornings and feel like I've just had the most incredible dream. I've just dreamt my life

If you can run one business well, you can run any business well.

You shouldn't be looking for people slipping up, you should be looking for all the good things people do and praising those.

Engage your emotions at work. Your instincts and emotions are there to help you.

If we can just get young people to do the same as their fathers did, that is, wear condoms

Purpose is not an add-on, it’s not an initiative. It is a culture change and it never finishes

We've always had a pretty competitive and pretty ferocious battle with British Airways... It's lasted now about 14 years, and we're very pleased to have survived it.