Please be polite. Nothing in life should erode the habit of saying thank you to people or praising them.

Every business will face tough times.

A company is simply a group of people. And as a leader of people, you have to be a great listener, you have to be a great motivator, you have to be very good at praising and looking for the best in people. People are no different from flowers. If you water flowers, they flourish. If you praise people, they flourish. That's a critical attribute of a leader.

It always pays off to focus on things that will make you feel proud. Remember this during every difficult decision you face.

When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.

Don't bother doing something unless you're radically different from the competition.

A good leader leads from the front. Don't get stuck in the office. Get out, meet people and listen to their stories.