A good leader leads from the front. Don't get stuck in the office. Get out, meet people and listen to their stories.

If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

It isn't effective or productive to force your employees to do anything. Choice empowers people and makes for a more content workforce.

To launch a business means successfully solving problems. Solving problems means listening.

What can you do to make a difference? And why should you do it? (...) the scale of one's social investments doesn't matter. What matters is that you operate as a force for good at every scale available to you.

The war on drugs has gone on for about forty-five, fifty years - and it's been a complete failure. If you had a business that was failing so badly, you would change course. And it's just incredible that governments continue along the same course.

We'll go into orbit. We'll go to the Moon. This business has no limits.