Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

[If] man creates the problem, surely man can solve it.

We're introducing separate rooms with double beds in all of our planes so people can actually go with their partner and have a proper night's sleep...

Don't think about making money, think about making a difference, spot where others are doing it badly and do it better

I am always working on the go.

Well, I'm somebody who is just living ...living life, and if I get frustrated by something, then I like to try to put it right.

Develop the business around the people; build it, don't buy it; and, then, be the best.