Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

Protect your reputation. Don't be afraid of making mistakes.

It isn't effective or productive to force your employees to do anything. Choice empowers people and makes for a more content workforce.

People who think and say we more often than I are a lot more likely to succeed.

It's all about finding and hiring people smarter than you. Getting them to join your business. And giving them good work. Then getting out of their way. And trusting them. You have to get out of the way so YOU can focus on the bigger vision. That's important. And here's the main thing....you must make them see their work as a MISSION.

I am always working on the go.

I am a believer in trying to treat people properly and trying to respond and making sure that I find the time to be courteous.