I suspect in most companies, the public relations person is down at No. 20 in the pecking order. But here, he is fighting incredibly important battles. If a negative story starts running away with itself in the press and is not dealt with fast, it can badly damage the brand, and so we put enormous weight on our PR people.

If you want swashbuckling action in your life, become an entrepreneur and give it a go.

We have the enormous opportunity in our hands to make a positive difference for business, people, and the planet.

There is no such thing as a boring person: everyone has stories and insights worth sharing. While on the road, we let our phones or laptops take up our attention. By doing that, we might miss out on the chance to learn and absorb ideas and inspiration from an unexpected source: our fellow travelers.

I'm not superstitious. I don't really believe in star signs, sorry, or superstitions.

I think that being a business a leader that treads all over people to get to the top is actually not the way I think to become a successful business leader.

I felt uneasy about making the rapid decisions I have always made, and wondered whether every decision should be formally ratified and minuted at a board meeting.