Listen to the customer's complaint and act fast.

If something can't be explained on the back of an envelope, it's rubbish.

If people aren't calling you crazy, you aren't thinking big enough.

Kitesurfing is one of the greatest sports in the world. I highly recommend this to anyone who has access to the ocean. There is nothing more freeing than being out there and kitesurfing. When my schedule permits, it's the first thing I do in the morning, before I have breakfast. Tennis is also fun, especially against someone far better at the sport than I am.

Well, I'm somebody who is just living ...living life, and if I get frustrated by something, then I like to try to put it right.

The brands that will thrive in the coming years are the ones that have a purpose beyond profit.

Communicate your passion clearly, concisely and with genuine conviction.