Listen to the customer's complaint and act fast.

I am a believer in trying to treat people properly and trying to respond and making sure that I find the time to be courteous.

Any successful entrepreneur knows that time is more valuable than money itself.

Most people assume that a record shop's success lies in selling records. In fact, Virgin's success both in mail order and the record shops lay in skill at buying records.

Happiness doesn't come from making a fortune and owning lots of possessions. 'Stuff' doesn't bring happiness. Family, friends, good health and the satisfaction that comes from making a positive difference are what really matter.

My general attitude to life is to enjoy every minute of every day. I never do anything with a feeling of, 'Oh God, I've got to do this today.'

Although my spelling is still sometimes poor, I have managed to overcome the worst of my difficulties through training myself to concentrate.