Listen to the customer's complaint and act fast.

All good leaders listen to their people and empower them to go away and turn any innovative ideas they have into a reality.

Find somebody else to run your business on a day-to-day basis.

I have enjoyed life a lot more by saying "yes" than by sayings "no".

[If] man creates the problem, surely man can solve it.

If you look for the best in your employees, they'll flourish. If you criticize or look for the worst, they'll shrivel up. We all need lots of watering.

The way you treat your employees is the way they will treat your customers