Your employees are your company’s real competitive advantage. They’re the ones making the magic happen-so long as their needs are being met.

The extraordinary thing about the record industry is how success can take off without warning.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation.

If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation. I have to be good at helping people run the individual businesses, and I have to be willing to step back. The company must be set up so it can continue without me.

People who think and say we more often than I are a lot more likely to succeed.

There are millions of people out there who would love to become astronauts, who'd love to go to space - they'd love to look back at this wonderful world from space. That will be the engine that will enable us then to develop spaceships to transport people around the world at tremendous speeds in an environmentally friendly way.