To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

Quality brands never go bankrupt.

Every aspect of life is magnificent and wonderful. It's so important to keep fit and healthy.

I have learnt more from my failures than my successes.

Remain focused on fulfilling your business mission. Never allow adversity divert your attention and efforts.

We must rapidly wean ourselves off our dependence on coal and fossil fuels.

If you have conflicts, everything breaks down in society. Kids can't go to school. Basic health can't be looked after. Every aspect of society falls apart.