Success Comes from listening to your customer.

When employees tell you about their good ideas for the business, don't limit your response to asking questions, taking notes and following up. If you can, ask those people to lead their projects and take responsibility for them. From those experiences, they will then have built the confidence to take on more and you can take a further step back.

A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.

Giving back has to do with the way I was brought up and the fact that I've traveled widely and seen terrible situations in the world. To sleep well at night, those of us who are in a position to help must address these situations. I'd get far greater satisfaction out of, say, walking into a hospital I'd built in South Africa than I would by sitting on a beach. I'm fortunate enough to be in a position to make a difference, and I don't want to waste that. I suspect I was also lucky to have parents who drove me from a young age.

You've got one go in life, so make the most of it.

As men, we all have something to give. We all have the power to do our own part to stop the global pandemic of violence against women and girls. It is holding us all back.

Spend more time smiling than frowning and more time praising than criticizing.