Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Never go into business purely to make money. If that's the motive you're better off doing nothing.

I'd like to see the government back a programme of research into the medical properties of cannabis and I do not object to its responsible use as a recreational relaxant.

We believe that within five years, 96 percent of British consumers will have access to the Internet, whether it be through a personal computer, a set-top box or a mobile phone.

There is no greater thing you can do with your life and your work than follow your passions – in a way that serves the world and you.

Communication: the thing humans forgot when we invented words.

I am always working on the go. I have never had an office that I work out of and work has become intertwined with my personal life. Fortunately I am able to work from my home and can answer my e-mails in the morning, play tennis or kitesurf in the afternoon to keep fit and have meetings or phone calls in between.