Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Early on in your career, find someone better than yourself to run the business on a day-to-day basis. Remove yourself, maybe even from the building, and from the nitty-gritty. That way, you're going to be able to see the bigger picture and think of new areas to go into.

To me, business isn't about wearing suits or pleasing stockholders. It's about being true to yourself, your ideas and focusing on the essentials.

Unless you dream, you're not going to achieve anything.

Every aspect of life is magnificent and wonderful. It's so important to keep fit and healthy.

The balloons only have one life and the only way of finding out whether they work is to attempt to fly around the world.

The important thing is that you've got a strong foundation before you start to try to save the world or help other people.