Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

And you know, I've had great fun turning quite a lot of different industries on their head and making sure those industries will never be the same again, because Virgin went in and took them on.

My biggest motivation? Just to keep challenging myself

Wine, like life, is meant to be enjoyed.

I'm a great believer that saying yes is a lot more fun than saying no.

What can you do to make a difference? And why should you do it? (...) the scale of one's social investments doesn't matter. What matters is that you operate as a force for good at every scale available to you.

If you are glass half empty type of person, maybe you just haven’t been holding the right glass