Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Entrepreneurial business favours the open mind. It favours people whose optimism drives them to prepare for many possible futures, pretty much purely for the joy of doing so.

Being dyslexic can actually help in the outside world. I see some things clearer than other people do because I have to simplify things to help me and that has helped others.

I was never, ever interested in becoming a businessman or an entrepreneur. If I was a businessman, or saw myself as a businessman, I would have never gone into the airline business.

I believe a good leader brings out the best in people by listening to them, trusting in them, believing in them, respecting them and letting them have a go.

First of all, if you're setting up a new company, you want to try to find a brand that can work on a global basis.

Commitment is not letting people down. That's very important in life.