In the beginning it was just about the business - now it's about the brand.

Give your employees a mission that matches their ambitions. When you challenge people, they surprise you.

I suspect in most companies, the public relations person is down at No. 20 in the pecking order. But here, he is fighting incredibly important battles. If a negative story starts running away with itself in the press and is not dealt with fast, it can badly damage the brand, and so we put enormous weight on our PR people.

It's worrying to think more than half the world's population lacks internet access and therefore lacks an equal opportunity to improve their lives.

The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality.

The best lessons are usually learned from failure. You musn't beat yourself up if you fail - just pick yourself up, learn as much as you can from the experience and get on with the next challenge...The brave may not live forever, but the cautious never live at all.

I think because I have great difficulty saying the word, 'no,' almost every day's a different adventure.