I decided there must be room for another airline when I spent two days trying to get through to People Express.

Don't think what's the cheapest way to do it or what's the fastest way to do it. Think what's the most amazing way to do it.

Perhaps, therefore, it is odd that if there is any one phrase that is guaranteed to set me off it's when someone says to me, 'OK, fine. You're the boss!' What irks me is that in 90% of such instances what that person is really saying is, 'OK, then, I don't agree with you, but I'll roll over and do it because you're telling me to. But if it doesn't work out I'll be the first to remind everyone that it wasn't my idea.'

Happiness doesn't come from making a fortune and owning lots of possessions. 'Stuff' doesn't bring happiness. Family, friends, good health and the satisfaction that comes from making a positive difference are what really matter.

Your brand or your name is simply your reputation, you have to fight in life to protect that as it means everything. Nothing is more important.

Good brands reflect the histories of the time and the group of people that made them. They can not be copied. They can not be recycled.

I cannot remember a moment in my life when I have not felt the love of my family. We were a family that would have killed for each other - and we still are.