Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.
Richard BransonI love stirring the pot. I love giving big companies a run for their money - especially if they're offering expensive, poor-quality products.
Richard BransonDream big by setting yourself seemingly impossible challenges. You then have to catch up with them.
Richard BransonHappiness is the secret ingredient for successful businesses. If you have a happy company it will be invincible.
Richard BransonGiving back has to do with the way I was brought up and the fact that I've traveled widely and seen terrible situations in the world. To sleep well at night, those of us who are in a position to help must address these situations. I'd get far greater satisfaction out of, say, walking into a hospital I'd built in South Africa than I would by sitting on a beach. I'm fortunate enough to be in a position to make a difference, and I don't want to waste that. I suspect I was also lucky to have parents who drove me from a young age.
Richard Branson