I am no stranger to healthy competition-wor king hard and playing hard
A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.
[If] man creates the problem, surely man can solve it.
I rely far more on gut instinct than researching huge amounts of statistics.
Publicity is absolutely critical. A good PR story is infinitely more effective than a front page ad.
Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.