Smiling can be a competitive advantage. It makes everyone feel better and every situation brighter.

An exceptional company is the one that gets all the little details right.

THERE'S NO OTHER WAY to find out whether or not you'll be successful other than just doing it

We're going where no one has gone before. There's no model to follow, nothing to copy. That is what makes this so exciting.

One night, I was chatting with a group of 16-year-old girls over a few drinks about a name for the record store ... A bunch of ideas were bounced around, then, as we were all new to business, someone suggested Virgin. It smacked of new and fresh and at the time the word was still slightly risqué, so, thinking it would be an attention-grabber, we went with it.

If you can run one business well, you can run any business well.

The funny thing is people won't let me pay for things. I'll be in a restaurant and the manager will say, 'Oh no, it's on the house.'