Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.
Richard BransonThere is no such thing as a boring person: everyone has stories and insights worth sharing. While on the road, we let our phones or laptops take up our attention. By doing that, we might miss out on the chance to learn and absorb ideas and inspiration from an unexpected source: our fellow travelers.
Richard BransonWhen you are ready to make your first hires, look for people who understand your passion, want to add to your ideas and can envision ways to make improvements.
Richard Branson