Fortunately we're not a public company - we're a private group of companies, and I can do what I want.

Meet regularly with your business team and brainstorm. Intricate business problems are mostly resolved at brainstorming sessions.

In business, as in life, all that matters is that you do something positive.

So I became a publisher by mistake - well, not quite by mistake, because I wanted to be an editor but I had to make sure the magazine would survive. The point is this: Most businesses fail, so if you're going to succeed, it has to be about more than making money.

Explore this next great frontier where the boundaries between work and higher purpose are merging into one, where doing good really is good for business.

If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on your promises - you will leave your competitors struggling to catch up.

We always enter markets where the leaders are not doing a great job, so we can go in and disrupt them by offering better quality services.