I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.

What situations can I create that allow me not to have the disease of familiarity?

I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.

We do not think in a linear, sequential way, yet every body of information that is given to us is given to us in a linear manner ... we are taught to communicate in a way that is actually constricting our ability to think.

One of the most anxiety-inducing side effects of the information era is the feeling that you have to know it all.

Order is no guarantee of understanding. Sometimes just the opposite is true.

Accept ignorance; pay more attention to the question than the answer; never be afraid to go in the opposite direction.