We do not think in a linear, sequential way, yet every body of information that is given to us is given to us in a linear manner ... we are taught to communicate in a way that is actually constricting our ability to think.

In school, we're rewarded for having the answer, not for asking a good question.

If you serve that God, all the others will be taken care of. My quote is: 'The only way to communicate is to understand what it is like not to understand.' It is at that moment that you can make something understandable.

The most essential prerequisite to understanding is to be able to admit when you don't understand something

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’. Any good conversation is based on understanding.

You only understand information relative to what you already understand.

Information anxiety is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know.