I think we also have learned the lesson that we have to have better incentive structures.

There are cases when I can make myself better off by restricting my future choices and commit myself to a specific course of action.

Most people start claiming benefits within a year of when they become eligible, although benefits increase substantially if they wait.

My mantra is if you want to help people accomplish some goal, make it easy.

If rather than setting the minimum balance as the lowest possible amount, so we keep people in debt for as long as possible, we raise the minimum payment and encourage people to pay off their credit cards, we're going to make less money, but we're going to have costumers that are more solvent.

The money has to be deferred with what they call "clawback," which means they can get it back if I lose it all. So that guy making ten million a year selling credit default swaps, if we're going to keep five million of it in escrow for ten years, and with the right to go back and get it, if he starts losing money, then we're going to give people the right incentives not too take so much risk.

Credit cards have been extremely profitable to banks. They're profitable not from the fees they collect from the retailers that use the credit cards, that pays the bills, but the real profits come from the interest payments and the charges to users that are unexpected.