Servant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.

Good leaders must first become good servants.

Nothing much happens without a dream. For something really great to happen, it takes a really great dream.

Behind every great achievement is a dreamer of great dreams.

Even the frankest and bravest of subordinates do not talk with their boss the same way they talk with colleagues.

One must not be afraid of a little silence. Some find silence awkward or oppressive. But a relaxed approach to dialogue will include the welcoming of some silence. It is often a devastating question to ask oneself, but it is sometimes important to ask it - 'In saying what I have in mind will I really improve on the silence?

The work exists for the person as much as the person exists for the work.