Nothing much happens without a dream. For something really great to happen, it takes a really great dream.

Servant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.

The best leaders are clear. They continually light the way, and in the process, let each person know that what they do makes a difference. The best test as a leader is: Do those served grow as persons; do they become healthier, wiser, freer, more autonomous, more likely themselves to become leaders?

Not much happens without a dream. And for something great to happen, there must be a great dream. Behind every great achievement is a dreamer of great dreams. Much more than a dreamer is required to bring it to reality; but the dream must be there first.

Faith is the choice of the nobler hypothesis.' Not the noblest, one never knows what that is. But the nobler, the best one can see when the choice is made.

Even the frankest and bravest of subordinates do not talk with their boss the same way they talk with colleagues.

On an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.