The quality of a society will be judged by what the least privileged in it achieves.

The servant leader is servant first. It begins with the natural feeling that one wants to serve.

Nothing much happens without a dream. For something really great to happen, it takes a really great dream.

Good leaders must first become good servants.

Purpose and laughter are the twins that must not separate. Each is empty without the other.

A statement of vision is the overarching purpose, the big dream, the visionary concept-something presently out of reach-so stated that it excites the imagination and chlalenges people to work for something they do not yet know how to do.

Servant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.