But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict
Ronald A. HeifetzThe activity of interpreting might be understood as listening for the 'song beneath the words.
Ronald A. HeifetzIf you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.
Ronald A. HeifetzAnd leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve it on your own.
Ronald A. Heifetz