But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict
Ronald A. HeifetzAnd leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve it on your own.
Ronald A. HeifetzThe improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.
Ronald A. Heifetz