Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.
Ronald A. HeifetzYour inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that sustains the best from their past while also holding out new possibilities.
Ronald A. HeifetzProgress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leaders challenge them and help them to do so.
Ronald A. HeifetzIf you find what you do each day seems to have no link to any higher purpose, you probably want to rethink what you're doing.
Ronald A. HeifetzAnd leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve it on your own.
Ronald A. HeifetzKnowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves.
Ronald A. HeifetzExercising leadership is an expression of your aliveness... But when you cover yourself up, you risk losing something as well. In the struggle to save yourself, you can give up too many of those qualities that are the essence of being alive, like innocence, curiosity, and compassion.
Ronald A. HeifetzExercising adaptive leadership is about giving meaning to your life beyond your own ambition.
Ronald A. HeifetzThe activity of interpreting might be understood as listening for the 'song beneath the words.
Ronald A. HeifetzConflict is the primary engine of creativity and innovation. People don't learn by staring into a mirror; people learn by encountering difference.
Ronald A. HeifetzBut to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict
Ronald A. Heifetz