Throughout human history, people have developed strong loyalties to traditions, rituals, and symbols. In the most effective organizations, they are not only respected but celebrated. It is no coincidence that the most highly admired corporations are also among the most profitable. Why? Because everyone involved is committed to certain non-negotiable core values. Traditions keep them alive. Rituals such as special occasions reaffirm them. Symbols serve as constant reminders of their enduring importance.

Creativity is a lot like looking at the world through a kaleidoscope. You look at a set of elements, the same ones everyone else sees, but then reassemble those floating bits and pieces into an enticing new possibility.

One of the symptoms of a losing streak is a turnover of top executives. It's a revolving door.

Life is full of cycles that have a way of perpetuating themselves. Success and failure both feed on themselves. Things can go downhill quickly, with people bogged down by ineffective behavior and poor teamwork, unless leaders intervene to shift the cycle.

... people are capable of more than their organizational positions ever give them the tools or the time or the opportunity to demonstrate.

The degree to which the opportunity to use power effectively is granted to or withheld from individuals is one operative difference between those companies which stagnate and those which innovate.

To take full advantage of the potential in e-business, leaders must lead differently, and people must work together differently. Let's call this new way of working e-culture-the human side of the global information era, the heart and soul of the new economy.