Mindless habitual behavior is the enemy of innovation.

Confidence is the sweet spot between arrogance and despair-consisting of positive expectations for favorable outcomes.

In the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.

Leadership is one of the most enduring, universal human responsibilities.

The importance of discretion increases with closeness to the top of a hierarchical organization.

Embrace change as an opportunity to learn, to improve, to make a difference in others' lives as well as in your own. Have the courage to challenge the status quo. Remember that preparation and ambition in combination with opportunity equals success. And have fun!

Leaders must pick causes they won't abandon easily, remain committed despite setbacks, and communicate their big ideas over and over again in every encounter.