... people are capable of more than their organizational positions ever give them the tools or the time or the opportunity to demonstrate.

Confidence isn't optimism or pessimism, and it's not a character attribute. It's the expectation of a positive outcome.

Creativity does not derive from order but from the attempt to impose order where it does not exist, to make new connections.

After years of telling corporate citizens to 'trust the system,' many companies must relearn instead to trust their people - and encourage their people to use neglected creative capacities in order to tap the most potent economic stimulus of all: idea power.

Thinkers, makers and traders are the DNA of the world class company

Leaders are more powerful role models when they learn than when they teach.

Companies used to be able to function with autocratic bosses. We don't live in that world anymore.