Unless people can express themselves well in ordinary English, they don't know what they are talking about.
Russell L. AckoffManagers who don't know how to measure what they want settle for wanting what they can measure.
Russell L. AckoffCommon sense … has the very curious property of being more correct retrospectively than prospectively. It seems to me that one of the principal criteria to be applied to successful science is that its results are almost always obvious retrospectively; unfortunately, they seldom are prospectively. Common sense provides a kind of ultimate validation after science has completed its work; it seldom anticipates what science is going to discover.
Russell L. Ackoff