A bureaucrat is one who has the power to say "no" but none to say "yes."

Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.

Every problem interacts with other problems and is therefore part of a set of interrelated problems, a system of problems. I choose to call such a system a mess.

For me there has never been an amount of money that makes it worth doing something that is not fun.

Managers who don't know how to measure what they want settle for wanting what they can measure.

Creativity is the ability to identify self-imposed constraints, remove them, and explore the consequences of their removal.

To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.