Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.

Managers who don't know how to measure what they want settle for wanting what they can measure.

Creativity is the ability to identify self-imposed constraints, remove them, and explore the consequences of their removal.

It is far better to do the right thing wrong than to do the wrong thing right.

Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.

To manage a system effectively, you might focus on the interactions of the parts rather than their behavior taken separately.

Nothing is harder to topple than a fact that supports a deeply held prejudice denied by its holder.