The goal as a company is to have customer service that is not just the best, but legendary.
To succeed in this world, you have to change all the time.
Expenses should never exceed one percent of our purchases.
Take the best out of everything and adapt it to your needs.
I've always been driven to buck the system.
Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.