The way management treats their associates is exactly how the associates will then treat the customers.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.

I was asked what I thought about the recession. I thought about it and decided not to take part.

I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.