People will try to copy what they can see, which is the final product or service, but it's much harder to see (and copy) all the intricacies of the business model that allows you to create, capture, and deliver value. And that's what you need to get right to really jam something down people's throats!

When you are motivating people to do amazing things, you have to win over both their rational side and their emotive side.

I feel for today's leaders. I really do. They got to where they are by doing a series of jobs exceptionally well. And that doesn't help them at all with the challenges they now face.

Leaders today face challenges for which they are utterly unprepared.

Any leader has two jobs to do. To do what they are currently doing better and more efficiently (call this strengthening the core), and to do what they are not currently doing but will need to do in the future (call this creating the new).

Why do people do crossword puzzles? There's no reward for completing one, but some people just like the challenge.

Innovation is doubly hard inside big companies.