The best time to do great customer service is when a customer is upset.

As an organization grows and succeeds, it sows the seeds of its own demise by getting boring.

I don't care how many friends you have on Facebook or how many followers you have on Twitter. Those are not actual friends or truly followers. I care about how many people will miss you if you're not back here again tomorrow.

We've discovered that the earth isn't flat; that we won't fall off its edges, and our experience as a species has changed as a result. Maybe we'll soon find out that the self isn't "flat" either, and that death is as real and yet as deceptive as the horizon; that we don't fall out of life either.

When you delight the weird, the overlooked and the outliers, they are significantly more likely to talk about you and recommend you.

If you want to know what you think of yourself, then ask yourself what you think of others and you will find the answer.

Courage is the willingness to speak the truth about what you see and to own what you say.