The best time to do great customer service is when a customer is upset.

Anyone who takes responsibility for getting something done is welcome to ask for the authority to do it.

You do not hate anyone you are not capable of loving. Remember that.

The longer you wait to launch an innovation, the less your effort is worth.

If you accept that human beings are difficult to change, and embrace (rather than curse) the uniqueness that everyone brings to the table, you’ll navigate the world with more bliss and effectiveness. And make better decisions, too.

We have been brainwashed by school, indoctrinated by industrial propaganda, and mesmerized by the popular media into believing that compliance is not only safe but right and necessary.

The past existed in multitudinous ways. You only experienced one probable past. By changing this past in your mind, now, in your present, you can change not only its nature but its effect, and not only upon yourself but upon others.