As an organization grows and succeeds, it sows the seeds of its own demise by getting boring.

If you're considering word of mouth, stability and lifetime value, it's almost always true that the easier it is to get someone's attention, the less it's worth.

Marketers need to spend less time making promises and more time keeping them.

My mother-in-law is obsessed with clowns.

The linchpin is an individual who can walk into chaos and create order, someone who can invent, connect, create, and make things happen. Every worthwhile institution has indispensable people who make differences like these.

It doesn't matter if you're right, it matters if you are understood.

Anyone who takes responsibility for getting something done is welcome to ask for the authority to do it.