As you've probably discovered, great work makes us uncomfortable.

Permission marketing is marketing without interruptions.

The people who are the best in the world specialize at getting really good at the questions they don't know.

Marketing isn't done by computers, it's done by people. And people who sense opportunity and have the confidence to be remarkable will always defeat defensive actions by people who have given up.

The wettest, weirdest environment is human interaction. Whatever we build gets misunderstood, corroded and chronic, and it happens quickly and in unpredictable ways. That's one reason why the web is so fascinating-it's a collision between the analytic world of code and wet world of people.

Earn trust, earn trust, earn trust. Then you can worry about the rest.

I think the most productive thing to do during times of change is to be your best self, not the best version of someone else.