It's clearly more fun to make the rules than to follow them.

Your best customers are worth far more than your average customers.

Life is like skiing. Just like skiing, the goal is not to get to the bottom of the hill. It's to have a bunch of good runs before the sun sets.

As our society gets more complex and our people get more complacent, the role of the jester is more vital than ever before. Please stop sitting around. We need you to make a ruckus.

Successful people fail often, and, worth noting, learn more from that failure than everyone else.

The mirror we hold up to the person next to us is one of the most important pictures she will ever see.

Two different things: A crowd is a tribe without a leader. A crowd is a tribe without communication. Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.