I don't like offending people, and it's easy to offend people when you don't know as much as they do. This group knows more about what it takes to lead in this way than I ever will. My goal is to push people, but I need to do it from a place of respect.

It will take you less time and effort to do a thing the difficult way than it will to buy, try and discard all the shortcuts.

The mirror we hold up to the person next to us is one of the most important pictures she will ever see.

You can't have good ideas unless you're willing to generate a lot of bad ones.

You gain converts by winning at something the existing provider didn't think was so important.

Writing a book is a tremendous experience. It pays off intellectually. It clarifies your thinking. It builds credibility. It is a living engine of marketing and idea spreading, working every day to deliver your message with authority. You should write one.

Excellence isn't about meeting the spec, it's about setting the spec.