Design is the last great competitive advantage.

Perfect can't possibly be the goal, we're left with generous, important and human instead.

If you're not the best in the world at what you do, then you have to get better.

More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

Everyone will think it's stupid!" "Everyone says it's impossible." Guess what? Everyone works in the balloon factory and everyone is wrong.

As the amount of inputs go up, as the number of people and ideas that clamor for attention continue to increase, we do what people always do: we rely on the familiar, the trusted and the personal. The incredible surplus of digital data means that human actions, generosity and sacrifice are more important than they ever were before.

Remarkable work is always not on the list, because if it was, it would be commonplace, not remarkable.