The best favors are worth doing for the doing, not because we'll ever get paid back appropriately.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

One key to moving forward is knowing what to leave behind.

People are buying only one thing from you: the way the engagement (hiring you, working with you, dating you, using your product or service, learning from you) makes them feel.

Your best customers are worth far more than your average customers.

The world doesn't owe you a living, but just when you needed it, a door was opened for you to make a difference.

The world is begging for you to lead.