There's nothing wrong with having a plan. Plans are great. But missions are better. Missions survive when plans fail, and plans almost always fail.

Competence is no longer a scarce commodity.

Teaching young people to sell is a priceless gift.

I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

It's uncomfortable to challenge the status quo.

What we most need in our lives, though, is something worth doing, worth it because we care.

Figure out the people part and the technology gets a whole lot simpler.