The key to getting a reputation for being brilliant is actually being brilliant, not just acting like you are.

The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

I think if your goal is for everything to be okay, that's a mistake. To achieve that goal, the only obstacle you'd have to face tomorrow is to eliminate all risk ... I've made the decision that I'm never trying to make everything okay. I'm trying for there to be more loose ends, not fewer loose ends.

Learn. Ceaselessly. Learn to code, to write persuasively, to understand new technologies, to bring out the best in your team, to find underused resources and to spot patterns.

Average feels safe but it's not. It's invisible.

It's almost impossible to have fun playing ping pong with someone who doesn't care, won't try or isn't any good.

The instinct to produce great work doesn't require a fancy notebook.