The way I understand gifts is that the giver must make a sacrifice, create an uneven exchange, bring himself closer to the recipient, create change and do it all with the right spirit.

You have everything you need to build something far bigger than yourself.

I've found that giving gifts is transformative. It makes me better. It clarifies my thinking and allows me to do better work.

If you need to conceal your true nature to get in the door, understand that you'll probably have to conceal your true nature to keep that job.

The only purpose of customer service is to change feelings.

Perhaps marketing is about to transition to a new kind of profession, one that requires insight, dedication and smarts.

My new favorite word is 'awkward.'...Th e reason we need to be in search of awkward is that awkward is the barrier between us and excellence, between where we are and the remarkable. If it were easy, everyone would have done it already, and it wouldn't be worth the effort.