Most people with a big idea, great talent and/or something to say don't get lucky at first. Or second. Or even third. It's so easy to conclude that if you're not lucky, you're not good. So persistence becomes an essential element of good, because without persistence, you never get a chance to get lucky.
Seth GodinMarketing is the way your people answer the phone, the typesetting on your bills and your return policy.
Seth Godin