When you think about Uber and Airbnb and the other companies that are turning things upside down, Uber isn't big 'cause they ran a lot of ads. They're big because someone took out their iPhone and said to their friend, watch this, and pressed a button and a car pulled up.

Shame must be accepted to be effective.

If you think cat food is for cats, how come it doesn't come in mouse flavor?

The way to get unstuck is to start down the wrong path, right now.

If you can't make money from attention, you should do something else for a living.

When you are trusted because you care, it's quite likely the revenue will take care of itself

Perfect can't possibly be the goal, we're left with generous, important and human instead.