If you try to delight the undelightable, you've made yourself miserable for no reason.

I wonder why anyone would hesitate to be generous with their writing. I mean, if you really want to make a living, go to Wall Street and trade oil futures ... We're writers. We're doing something that is inherently a generous act. We're exposing ourselves to the muse and to the things that frighten us. Why do that if you're not willing to be generous? And paradoxically, almost ironically, it turns out that the more generous you are, the more money you make. But that's secondary. For me, the privilege of being generous is why I get to do this.

Is it worth getting one more tweet out, or putting your phone down and doing something that is worth tweeting?

Most people have been brainwashed into believing that their job is to copyedit the world, not to design it.

Everyone has failed, everyone has misspoken, everyone has meant well but done the wrong thing. Your favorite restaurants, cafes and books have all gotten a one-star review along the way. No brand is perfect, no individual can pretend to be either. Perfect can't possibly be the goal, we're left with generous, important and human instead.

Earn trust, earn trust, earn trust. Then you can worry about the rest.

Change isn't made by asking permission. Change is made by asking forgiveness, later.