If you try to delight the undelightable, you've made yourself miserable for no reason.

The only way to get what you're worth is to stand out, to exert emotional labor, to be seen as indispensable, and to produce interactions that organizations and people care deeply about.

The combination of fear and ignorance (two sides of the same coin) can be paralyzing.

At the age of four, you were an artist. And at seven, you were a poet.

Don't save the canary. Fix the coal mine.

Discomfort brings engagement and change. Discomfort means you're doing something that others were unlikely to do, because they're hiding out in the comfortable zone. When your uncomfortable actions lead to success, the organization rewards you and brings you back for more.

You can use social media to turn strangers into friends, friends into customers and customers into salespeople.