Now for the first time, you can choose yourself. You can be responsible for what you do and how you do it. You have to do the hard work of finding and pleasing an audience.

The reason social media is so difficult for most organizations: It’s a process, not an event.

We fail when we give up too soon.

When you walk around braced for impact, you're dramatically decreasing your chances. Your chances to avoid the outcome you fear, your chances to make a difference, and your chances to breathe and connect.

Successful people fail often, and, worth noting, learn more from that failure than everyone else.

Not changing your strategy merely because you're used to the one you have now is a lousy strategy.

More process, less innovation. More operations, less innovation. More management, less innovation. More entrepreneurs, more innovation.